Terms and Conditions

Welcome to Jowla, an online flight booking platform. Jowla is a commercial brand operated by Skytours Voyages, a travel and tourism agency licensed in Algeria and registered in Ouaguenoun, Algérie. Skytours Voyages is the contracting party for these terms. The Platform lets you search and book flights departing from Algeria to international destinations; where we also provide visa assistance, it is offered as a separate, optional service. By using the Platform you accept these terms and conditions.

Platform: the Jowla website, accessible at https://jowla.io.

User: Any person using the Platform for flight booking or visa assistance services.

Services: The comprehensive travel services provided by Jowla, including flight booking and visa assistance services.

Flight Search: The global flight search functionality that displays routes from any origin worldwide.

Flight Booking: The actual reservation service, exclusively available for flights departing from Algerian airports.

Visa Assistance: Document preparation, application guidance, and embassy submission support services.

Airlines: The air carriers with which Jowla collaborates through Global Distribution Systems.

Embassies/Consulates: Diplomatic missions that process visa applications with which we provide assistance.

Operator: Skytours Voyages, the licensed travel and tourism agency that publishes and operates the Platform under the Jowla brand, registered under number 15/00-5510429أ17.

Processing Times: Estimated timeframes that are indicative only and may vary based on external factors.

GDS: Global Distribution System (Amadeus) used for flight search and booking connectivity.

Flight Services:

• Global flight search and comparison for routes worldwide

• Flight booking services exclusively for departures from Algerian airports

• Multi-airline connectivity through Amadeus Global Distribution System

• Real-time pricing and availability information

• Customer support for flight booking inquiries and modifications

• Optional services: travel insurance, seat selection, meal preferences (where available)

Visa Assistance Services:

• Integrated platform for visa application requests with destination-based guidance

• Automatic visa type identification (e-Visa vs. traditional visa) upon country selection

• Comprehensive document requirement lists generated automatically for each destination

• Secure document upload and encrypted storage system

• E-Visa processing: Direct application submission by our team or authorized partners

• Traditional visa processing: Appointment scheduling with our partners and embassy

• Document verification and application form completion assistance

• Real-time application tracking and status updates

Additional Services:

• Travel consultation and itinerary planning

• Travel document advisory services

• Customer support in multiple languages (Arabic, French, English, Kabyle)

• Payment processing in Algerian Dinars (DA)

• Emergency travel assistance for active bookings

Service Limitations:

• Flight bookings are restricted to departures from Algerian airports only

• Visa assistance does not guarantee approval - final decisions rest with embassies

• All processing times mentioned are indicative and may vary based on external factors

Provide accurate and up-to-date personal and booking information.

Comply with Algerian and international travel laws and regulations.

Not use the platform for any illegal or unauthorized purposes.

Pay the full amounts due for bookings made through our service.

Respect the intellectual property rights associated with our platform.

Maintain the confidentiality of your account information.

Flight Booking Process:

• Flight search using our global database through Amadeus GDS for routes worldwide

• Selection of desired flight from available options (departures from Algeria only)

• Entry of passenger information exactly as per travel documents

• Review and confirmation of booking details, pricing, and travel dates

• Secure payment processing in Algerian Dinars (DA)

• Receipt of booking confirmation via email instantaneously

• Airline ticket issuance confirmation within 2-4 hours (indicative time only)

Visa Assistance Process:

• Destination country selection through our platform interface

• Automatic system identification: e-Visa or traditional visa requirement

• Comprehensive document checklist provision based on destination and visa type

• Secure document upload and submission through encrypted platform

• Application processing differentiation:

- E-Visa applications: Direct processing by our team or authorized partners

- Traditional visa applications: Appointment scheduling with our partners or embassy

• Document verification and application form completion assistance

• Secure submission to relevant authorities (embassy, consulate, or e-visa portal)

• Real-time application tracking and status updates (processing times indicative only)

• If your documents are valid, we will send you a payment link to proceed with the visa application

• We may ask for additional documents when necessary and as required by authorities or our partners

Important Notes:

• All processing times mentioned are indicative estimates only and may vary

• Flight booking confirmation depends on airline system availability

• Visa processing times are determined by embassies and beyond our control

• Embassy appointment availability varies by season and demand

• Document verification is advisory - final validation performed by embassies

We accept Algerian bank cards, bank transfers, and in-agency payments.

All prices are displayed in Algerian Dinars (DA) and include applicable taxes.

Full payment is required at the time of booking unless otherwise specified.

Payment processing is secured in accordance with Algerian banking standards.

Flight Cancellations:

• Cancellation terms depend on the type of ticket chosen for flights

• Cancellations are handled by the airlines and not by Jowla

Visa Service Cancellations:

• Our consultation and document preparation services are non-refundable

• We have an obligation of means, not results

• Document preparation: Non-refundable

• After embassy submission: Service fees non-refundable, embassy fees governed by embassy policies

• Rejected visa applications: Service fees non-refundable, embassy fees per embassy refund policy

Force Majeure Cancellations:

• Weather-related flight cancellations: Governed by airline policies and international aviation regulations

• Airport closures or government restrictions: Refunds processed according to airline and regulatory guidelines

• Health emergencies (pandemic restrictions): Special policies may apply, check current terms

Service Fees:

• Jowla charges administrative fees for all cancellation and refund processing

• Flight booking cancellation fee: only for eligible tickets (amount may vary)

All refund requests must be submitted through our customer support with required documentation.

Service Scope Limitations:

• Jowla acts exclusively as an intermediary between users and service providers (airlines, embassies, hotels)

• We facilitate bookings and provide assistance but do not operate flights, determine visa outcomes, or control airline operations

• The primary service contract for flights is between the passenger and the airline, not with Jowla

Flight-Related Limitations:

• We are not responsible for flight delays, cancellations, overbooking, schedule changes, or missed connections

• Airline-specific policies govern baggage handling, seat assignments, meal services, and in-flight experience

• Compensation for flight disruptions follows airline policies and applicable international conventions (Montreal Convention, EU261)

Visa Service Limitations:

• Visa approval is entirely at the discretion of the relevant embassy, consulate, or immigration authority

• We cannot influence visa decisions, processing times, or embassy policy changes

• Document authenticity verification is advisory only - final document validation is performed by embassies

User Responsibilities:

• Users must ensure they meet all travel requirements (valid passport, visas, health regulations, vaccination certificates)

• Passengers are responsible for arriving at airports and appointments on time

• Users must verify all booking details, travel documents, and personal information accuracy

Real-Time Information:

• Flight prices and availability are subject to real-time changes through airline distribution systems

• Embassy appointment availability and processing times are beyond our control and may change without notice

Geographic Restrictions:

• Our flight booking services are exclusively available for departures from Algerian airports

Maximum Liability:

• Our total liability for any claims is limited to the service fees paid to Jowla for the specific booking or service

• We are not liable for indirect, consequential, or punitive damages including lost profits, missed opportunities, or additional travel costs

Flight search results are provided through the Amadeus Global Distribution System (GDS) with real-time airline connectivity.

Pricing displayed is subject to real-time availability and may change during the booking process due to dynamic airline pricing.

We act solely as an intermediary between passengers and airlines - the contract of carriage is with the airline, not Jowla.

Seat selection and meal preferences are subject to airline availability and may have additional charges.

Baggage allowances, cabin baggage restrictions, and excess baggage fees are governed by individual airline policies.

Flight schedule changes, cancellations, delays, and overbooking situations are managed directly by the operating airline.

Our booking services are exclusively restricted to flights departing from Algerian airports (Algiers, Oran, Constantine, etc.).

All payments must be made in Algerian Dinars (DA) in compliance with Bank of Algeria foreign exchange regulations.

Code-share flights: When booking code-share flights, the operating airline's terms and conditions apply.

Force majeure events (weather, strikes, airport closures, health emergencies) are governed by airline and international aviation regulations.

Flight disruption compensation follows applicable international conventions (Montreal Convention, EU261 for European flights).

Jowla Platform Visa Services Overview:

• Integrated platform for visa application requests with automated country-specific guidance

• Automatic visa type identification: e-Visa or traditional visa requirements based on destination selection

• Comprehensive document requirement lists generated automatically for each destination

• Secure document upload system with encryption and access controls

E-Visa Processing Services:

• Direct e-Visa application processing by our certified team for eligible destinations

• Partner network utilization for specialized e-Visa applications (Turkey, etc.)

• Real-time application submission to official e-Visa portals

• Digital document management and secure online processing

Traditional Visa Processing Services:

• Appointment scheduling with our partners for Schengen and other countries

• Embassy and consulate appointment coordination through authorized channels

• Document preparation and form completion assistance

• Physical document submission to diplomatic missions

• Biometric appointment scheduling where required

Platform Security and Process Management:

• End-to-end encrypted document transmission and storage

• Automated application tracking and status notification system

• Secure return procedures for original documents

Important Disclaimers:

• Visa approval decisions rest entirely with embassies, consulates, or immigration authorities

• Processing times vary significantly and are beyond our control (indicative estimates only)

• E-Visa processing typically faster but subject to official portal availability

• Traditional visa processing depends on embassy appointment availability

• Document authenticity verification is advisory - final validation by authorities

• Service fees separate from official visa fees and embassy costs

Partners:

• Partners for visa applications to various destinations

• E-Visa portal integration for direct application submission

• Secure courier services for returning and delivering documents

Jowla is a commercial brand; the Platform is published and operated by Skytours Voyages.

Operator identification:

• Legal name: Skytours Voyages

• Legal form: Personne physique

• Trade register (Registre du Commerce): 15/00-5510429أ17

• Tax identifier (NIF): 174150105484169

• Registered address: Skytours Voyages, Local A1, Tikoubaine, Ouaguenoun, Tizi-Ouzou, Algérie

• Wilaya: Tizi-Ouzou

• Principal activity: Agence de voyage et de tourisme (code 605012)

• Operating licence: Licence d'exploitation d'agence de tourisme et de voyages n° 86 (Arrêté du Ministère du Tourisme du 14 avril 2018)

• Operator website: https://www.skytours.dz

Scope of authorisation:

• As a licensed travel and tourism agency, Skytours Voyages is authorised to sell air transport and related travel services

• We act as an intermediary: the transport contract is concluded between you and the airline

• Any change to the registration details of Skytours Voyages is reflected on this page

General Rule:

• The weight, number, and dimensions of checked baggage are set exclusively by the airline operating the flight.

• When the checked baggage weight is not explicitly indicated during booking or in the fare details, the standard weight applied by the airline automatically applies.

• In Economy class, this standard weight is generally 23 kg per bag, except for specific airline or fare exceptions.

• Any excess weight, dimensions, or number of bags exceeding the allowed limit may result in additional fees, charged directly by the airline at check-in or at the airport.

Standard Weight by Airline (Economy Class):

The rules below represent the most commonly applied standard conditions by airlines in Economy class. These rules may vary depending on the route, booking class, purchased fare, or airline commercial conditions.

Airlines with 23 kg per bag standard:

• AH – Air Algérie: 23 kg per bag

• AC – Air Canada: 23 kg per bag

• AF – Air France: 23 kg per bag

• TK – Turkish Airlines: 23 kg per bag

• SV – Saudia: 23 kg per bag

• AZ – ITA Airways: 23 kg per bag

• QR – Qatar Airways: 23 kg per bag

• MS – EgyptAir: 23 kg per bag

• LH – Lufthansa: 23 kg per bag

• 5O – ASL Airlines France: 23 kg per bag

• TU – Tunisair: 23 kg per bag

• IB – Iberia: 23 kg per bag

• SF – Tassili Airlines: 23 kg per bag

• RJ – Royal Jordanian: 23 kg per bag

Airlines with Specific Rules:

• Emirates (EK): Generally applies a weight concept. In Economy class, the allowed weight is usually 30 kg maximum, unless otherwise indicated on the ticket.

• Vueling (VY): Optional pricing airline. When checked baggage is included in the fare, the maximum allowed weight is 23 kg per bag.

• AJet – ex AnadoluJet (BJ): When checked baggage is included in the fare, the maximum allowed weight is 20 kg per bag.

• Volotea (V7): Optional pricing airline. When checked baggage is included in the fare, the maximum allowed weight is 20 kg per bag.

Weight Limits and Heavy Baggage:

• Any baggage exceeding 23 kg and up to 32 kg may be considered heavy baggage and subject to additional fees, according to the airline's policy.

• Baggage exceeding 32 kg is generally refused at check-in and must be shipped via air freight.

Liability:

• Jowla acts as a booking intermediary.

• The final rules regarding baggage (weight, dimensions, number, possible fees) are those applied by the airline operating the flight on the day of departure.

• Jowla cannot be held responsible for fees, penalties, or boarding refusals resulting from non-compliance with baggage rules imposed by the airline.

Comprehensive Data Protection Framework:

• We comply with Algerian legislation on personal data protection and privacy rights

• EU GDPR compliance for Schengen visa applications and European airline partnerships

• Enhanced security measures for biometric data and travel documents

• Regular data protection audits and compliance assessments

Your Personal Information:

• Information is collected and processed as outlined in our comprehensive Privacy Policy

• We implement appropriate technical and organizational measures to secure your data

• End-to-end encryption for all sensitive documents including passport copies

• Segregated storage systems for visa documents with enhanced access controls

Your Rights:

• Right to access, modify, and delete your personal information as per applicable laws

• Right to data portability and restriction of processing

• Right to object to automated decision-making and profiling

• Granular consent management for different types of data processing

Cross-Border Data Transfers:

• Diplomatic-level security for visa document transmission to embassies

• Standard Contractual Clauses (SCCs) for international data transfers

• Embassy-approved secure channels for official document submission

• Regular monitoring of international transfer security and compliance

Governing Law:

• These terms are governed by Algerian law and regulations

• International travel matters subject to relevant international conventions (Montreal Convention, Warsaw Convention)

• Visa processing governed by respective embassy and consulate regulations

• Payment processing subject to Bank of Algeria banking regulations

Jurisdiction and Dispute Resolution:

• Any disputes will be subject to the exclusive jurisdiction of the courts of Tizi-Ouzou, Algeria

• We encourage users to seek amicable resolution through our customer support before pursuing legal action

• Mediation services available for complex disputes through our professional mediation partners

Force Majeure Events:

• Neither party shall be liable for delays or failures due to circumstances beyond reasonable control

• Force majeure includes: natural disasters, government actions, airline strikes, airport closures, pandemic restrictions

• Embassy closures, visa processing suspensions, and diplomatic disruptions

• We will make reasonable efforts to minimize impact and provide alternative solutions

Limitation of Claims:

• Flight-related claims subject to airline limitation periods and international aviation law

• Visa service claims limited to actual service fees paid to Jowla

• Documentary evidence required for all claims and disputes

Publisher and contracting party:

• Brand: Jowla

• Operator: Skytours Voyages

• Registered address: Skytours Voyages, Local A1, Tikoubaine, Ouaguenoun, Tizi-Ouzou, Algérie

• Website: https://jowla.io

Customer support:

• Email: [email protected]

• Phone: +213 753 86 78 08

• WhatsApp: +213 753 86 78 08

• The same channels handle booking, billing, legal and privacy requests

Business hours:

• Sunday to Thursday, 9:00 to 18:00 (Algeria time)

• Messages received outside these hours are answered on the next working day

• For a disruption affecting a booking already in progress, contact us on WhatsApp so your request can be prioritised

WhatsApp Business Communication Terms:

• By initiating contact with Jowla via WhatsApp, you consent to receiving business communications through this channel

• Our WhatsApp Business account is verified by Meta and operates under their Business Messaging policies

• Communications may include booking confirmations, flight updates, support responses, and travel notifications

Data Handling via WhatsApp:

• Messages and attachments shared through WhatsApp are processed in accordance with our Privacy Policy

• Sensitive documents shared via WhatsApp (passports, IDs) receive enhanced security handling

• Business communications may be logged for quality assurance and dispute resolution purposes

• We do not share your WhatsApp data with third parties except as necessary for travel services

Automated Messages:

• You may receive automated messages for booking confirmations, flight status updates, and appointment reminders

• Automated responses may be used during high-volume periods to acknowledge your inquiry

Opting Out:

• You may opt out of WhatsApp communications at any time by messaging 'STOP' to our business number

• Opting out does not affect your existing bookings or services

• Critical travel notifications may still be sent via alternative channels (email, SMS)

Meta Platform Compliance:

• Our use of WhatsApp Business API complies with Meta's Platform Terms and Commerce Policies

• We maintain all required business verifications and approvals from Meta

• We adhere to Meta's requirements for data handling, user consent, and business messaging

• Complaints about WhatsApp communications can be reported through our Contact page

Data deletion:

• You can ask us at any time to delete the personal data we hold about you

• Deletion requests can be filed on our dedicated page: https://jowla.io/data-deletion

• Requests are handled within the time limit set by the applicable data protection law

Prices and availability are subject to real-time changes. We act as intermediary - the contract of carriage is with the airline.

Visa approval is not guaranteed and depends entirely on embassy/consulate decisions. Processing times and requirements may vary significantly.

All services are provided under proper governmental authorization and professional insurance coverage.

Jowla services are provided by Skytours Voyages, a licensed travel agency authorized by the relevant authorities.

We have comprehensively enhanced our terms to provide detailed information about flight booking and visa assistance services, including specific disclaimers, enhanced data protection measures, and clear service scope definitions.

Our liability is limited to the booking services we provide. Airlines and embassies have separate terms and responsibilities.